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Wag & Purr Pet Behaviour – Terms and Conditions

General

Sessions will take place either at your home, at my venue (specific terms for this can be found below), or by phone/video call. Sessions may involve time outside, so please dress appropriately for the weather conditions.

Payment for any service must be made prior to appointments. Upon booking, you will be given the option to pay via Stripe or PayPal. Mileage at 45p a mile may be applicable for home/location visits, if further than a 30 minute drive from my venue.

Cancellation or re-arrangement requires at least 72 working hours’ notice (working hours are classed as Monday – Friday). Depending on the reason provided, the session may be re-arranged or refunded. If you do not attend a session, or are not at home when a session has been arranged, the session will be lost. Programme sign-ups are not refundable, unless a reason deemed acceptable is given.

If for any reason Wag & Purr Pet Behaviour needs to cancel or re-arrange an appointment, then a full refund will be given, via the same method of payment within 7 days, or another session will be arranged for as soon as is possible.

Personal judgement will be used and sessions may be cut short or re-arranged, if necessary because of extreme weather conditions including but not limited to, excessive heat, torrential rain, thunder storms and snow/ice.

Pet behaviour problems will not be addressed without veterinary referral.

All information relating to your pet’s behaviour MUST be disclosed before services commence, for example but not limited to, fear, aggression, past incidences, any bite history, health conditions etc. This is essential to ensure everyone’s safety.

Dogs and cats must be always kept under control when we enter your premises. Please ensure any instructions given are followed prior to our arrival to your property or any other location. This will normally include having your pet safely in another room, or on lead initially. Any introductions will then be carefully organised by Wag and Purr Pet Behaviour, if it is safe to do so. Failure to comply to these instructions and any injury caused by your pet being out of control will be your full responsibility.

Wag & Purr Pet Behaviour will take precautions to ensure the safety of pets and handlers as best as possible, however it is always the responsibility of the client to take responsibility for the welfare and control of their pet before, during and after sessions.

All services with Wag & Purr Pet Behaviour require the main service user to be 18 or over years of age. Children may be present, however there must always be a responsible adult present.

Wag & Purr Pet Behaviour has the right to refuse to provide a service, or to terminate services, if it is not felt that the client and service provider relationship is a good fit. Attempts will always be made to refer to others who are suitably qualified if this is the case.

Wag & Purr Pet Behaviour has appropriate public liability and professional indemnity insurance in place.

Wag & Purr Pet Behaviour hopes that all advice given is useful and helpful, however cannot take any responsibility for the misinterpretation of advice.

Email and WhatsApp messages are responded to as soon as possible, within business hours.

Venue Terms & Conditions – The Meadows, Hardley Road, Chedgrave, Norfolk, NR14 6BS

Please ensure your dog is on a lead at all times. They may only be let off if you are advised by Lauren (this will only happen in our secure area). The overall site is not a secure environment.

Flexi/extendable leads are not permitted to be used on site, due to the potential for injury.

Use of the premises is entirely at your own risk.

We are not responsible for any injury which may occur onsite. It is recommended that your dog is insured for both injury and third party liability.

Please be aware that there may be other animals onsite (such as horses and chickens). Dogs must always be kept under control around them.

Please ensure that if your dog toilets, it’s appropriately picked up and disposed of straight away.

Sessions will be cancelled onsite if there are extreme weather conditions, such as excessive heat, rain, storms or snow and ice. In these cases, sessions will either be on zoom, or they will be re-arranged or refunded. Classes/sessions may also be cancelled or rescheduled due to unforeseen reasons. If this is the case, you will be notified as soon as possible.

Please do not bring your dog on to the premises if they have been unwell within the last 48 hours, in contact with an unwell dog (of unknown cause or known to be a contagious illness), or if you have a bitch in season. If this becomes the case, alternative options will be discussed with you.

Cars parked at the premises are parked at your own risk. We cannot take responsibility for any loss, damage or theft to your vehicle, or your property. Please also ensure you park considerately of other clients.

Please wear suitable footwear onsite. The area is uneven in places and may be wet and slippery.

Children are welcome onsite, but they must always be accompanied and supervised by a responsible adult.

Please ensure you respect other clients and our neighbours and keep noise to a minimum.

Dogs must be kept under control at all times, including being on lead and a safe distance away from other dogs. Please do not approach other dogs, unless you have been specifically advised to do so. You are always liable for your dog’s actions.

If you are late, or unable to attend a class session, then this is unable to be re-arranged or refunded.

Clients are liable for any damage they, or their pet causes on Wag and Purr Pet Behaviour’s site. Please do not let your dog dig holes on site.

If you’ve booked a class, or group session and it’s clear that your dog is struggling, this will be discussed with you and alternative options will be provided.

You will be asked to provide proof of your dog’s vaccination status if participating in a class. Unfortunately, while hygiene is taken very seriously, there is never a guarantee that there is no risk of disease. It is your responsibility to ensure your dog is adequately protected against diseases and parasites. This should be discussed with your vet.  

Discounted 1:1 puppy sessions are only available during the time period of your puppy training course and for 1 month afterwards.

Accessibility Statement:

The venue includes grassy and uneven areas, which may be slippery and muddy at certain times of the year. We have a small indoor barn, which is accessible via a compacted gravel driveway. The outdoor secure dog training area is accessed by walking across a grassy area. From summer 2022, there will be a toilet on site. We have parking on site for approximately 10 cars. If you have any questions, or would like to discuss site accessibility, then please do get in touch.

Privacy Policy

In accordance with The General Data Protection Regulation (GDPR) law, Wag & Purr Pet Behaviour is registered with the Information Commissioners Office (ICO). 

You are agreeing to be bound to this policy, by using Wag & Purr Pet Behaviour’s website and services.

Your data

Any personal information taken, will be relevant for the purpose of contacting you, or for the service provided and will be kept securely, in line with applicable data protection laws. Any information requested is necessary to be able to carry out the service, however you are always in control of what information you choose to provide. 

Wag & Purr Pet Behaviour will not discuss your personal information with anyone, unless you have given us written authorisation to do so, for example but not limited to, for veterinary liaison, for pet insurance reasons, or unless required by law. Your data will not be shared with any third parties for the purposes of marketing.

How your data is stored

Wag & Purr Pet Behaviour has a policy of storing your data securely, for a period of 7 years from last contact. This allows for a support period of up to a year and takes into account The Limitation Act (1980) which provides timescales within which action may be taken for breaches of the law.

Data relating to children

It may be necessary for Wag & Purr Pet Behaviour to lawfully collect, securely store and share with third parties (such as adoption or fostering agency personnel or veterinary personnel), data relevant to children, if an adult with responsibility for the child engages in Wag & Purr Pet Behaviour services and gives authorisation. All reasonable effort will be taken to ensure that the adult giving consent does have legal responsibilities for the child. 

Changing or removing your data

Please contact Wag & Purr Pet Behaviour if you wish to see copies of information stored which contains your personal data, or if you would like us to rectify your personal information, which you believe to be inaccurate. If you wish to stop correspondence with Wag & Purr, or would like information removed from our records, please contact us and measures will be taken to comply with this, within 28 days of receipt of the request, subject to any necessary lawful data retention.

Cookies 

Cookies enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest. We may use cookies to collect and store personal data and we may link information stored by cookies with any personal data you provide. You can choose to reject cookies if you wish, but please be aware this may restrict access to some areas of the website.

Copyright

Any website content, including text, graphics and photos, which isn’t under the General Public License (http://www.gpl.org) is owned by Wag and Purr Pet Behaviour and is all rights reserved in relation to copyright.

Policy changes

The information in this policy may be changed from time to time, so please check back regularly if you wish to be kept up to date. Please contact Lauren at Wag & Purr Pet Behaviour with any questions.

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